bz77 Privacy Policy — Your Information Is Our Responsibility

bz77 (referred to herein as "we", "us", or "platform") provides a trusted online entertainment service for users in Bangladesh. Protecting your privacy is one of our highest priorities. This Privacy Policy ("Policy") explains what types of personal information we collect, why we collect it, how we use it, and under what circumstances we may share it with third parties.

By using the bz77 website or services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please do not use our services and contact our support team.

We may collect various types of information when you register, make transactions, or use services on bz77. This information falls into two main categories:

1.1 Information You Provide Directly

When you create an account on our platform, make a deposit, contact customer support, or take part in promotional offers, you may provide the following information:

• Full name and date of birth
• Email address
• Residential address
• Payment information (bKash, Nagad, Rocket, Upay or bank account number)
• A copy of a government-issued ID for identity verification (national ID card or passport)
• Support messages and communication history

1.2 Automatically Collected Information

When you browse our website or use our services, our systems automatically collect certain technical information:

• IP address and device identifiers
• Browser type and version
• Operating system information
• List of pages visited and session duration
• Referring URLs and browsing activity
• Information collected from cookies and similar tracking technologies

bz77 uses collected information only for legitimate and fair purposes. We use your information for the following:

2.1 Account Management and Verification

We use the information you provide to confirm your identity, create and secure your account, and verify your age (21+). This is essential to ensure the security of the platform.

2.2 Transaction Processing

We use your payment information to process deposits, withdrawals, and other financial transactions. This information is required to handle transactions securely and reliably through bKash, Nagad, Rocket, and Upay.

2.3 Customer Support

We use your communication history and account information to resolve your questions, complaints, or requests quickly and effectively.

2.4 Fraud Prevention and Security

We monitor technical information to detect and prevent unauthorized access, fraud, and other unlawful activities. This is done to protect all users.

2.5 Service Improvement

Collected information is used to analyze user experience, improve the quality of our platform, and introduce new features.

2.6 Fulfilling Legal Obligations

We store and process information to comply with applicable laws and regulations and to follow required instructions from regulatory authorities.

bz77 does not sell your personal information to third parties. However, we may share information in the following limited circumstances:

3.1 Service Provider Partners

We use trusted third-party services for payment processing, identity verification, technical infrastructure maintenance, and customer support. These partners receive only the information necessary to provide specific services, and we have strict data protection agreements in place with them.

3.2 Legal Obligations

We may be required to share information with relevant authorities in response to court orders, government directives, or legal obligations. In such cases, we will always provide only the minimum information necessary.

3.3 Fraud Prevention

In the investigation of fraud or cybercrime, relevant information may be shared with the investigating agencies involved.

bz77 follows industry-standard technology and practices to ensure the security of your information:

• SSL Encryption: All our data transmissions are secured with SSL/TLS technology, which prevents unauthorized access while information is in transit.
• Secure Servers: All data is stored in secured data centers where unauthorized access is fully controlled.
• Access Controls: Only authorized personnel are granted access to your information, and only when required for specific tasks.
• Regular Security Reviews: The security of our systems is regularly tested and updated.
• Two-Factor Verification: An additional verification layer is applied for sensitive operations.

Please note that no method of transmitting or storing information on the internet is 100% secure. We are committed to protecting your information to the best of our ability, but absolute security cannot be guaranteed.

The bz77 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help make our services more functional and personalized.

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, security verification, and the basic functioning of the website. Without them, the platform will not work properly.

5.2 Functional Cookies

These cookies are used to remember your language preferences, layout settings, and other personalization information.

5.3 Analytical Cookies

We collect anonymized analytical data to understand how users use our site and to improve the quality of our services.

You can control cookies by changing your browser settings, though this may limit some services.

bz77 retains your personal information only for as long as necessary. The retention period depends on the following:

• While your account is active: all information is retained.
• After account closure: records of financial transactions are kept for the period required by legal obligations.
• Identity verification information: retained to meet regulatory requirements.
• Customer support records: kept for a limited period to ensure service quality and for dispute resolution.

When information is no longer needed, we securely delete or anonymize it.

You have the following rights regarding your personal information:

7.1 Right to Access

You have the right to know what information we have collected about you and how it is being used.

7.2 Right to Rectification

If any information we hold about you is incorrect, you can contact us to have it corrected.

7.3 Right to Erasure

In certain circumstances, and where there is no legal obligation to retain it, you may request that your information be deleted.

7.4 Right to Restrict Processing

You may apply to restrict the processing of your information for specific purposes.

To exercise these rights, email us at [email protected] or contact us through our 24/7 live chat support.

bz77 is exclusively for adults (aged 21 and above). We do not knowingly collect any information from individuals under 21. All users' ages are verified at the time of registration.

If it comes to our attention that information from a minor has been collected by mistake, we will immediately delete that information and close the associated account. If a guardian suspects that their child's information is held by us, please contact us at [email protected].

Our platform is connected to third-party services such as bKash, Nagad, Rocket, and Upay for payment processing. These services have their own privacy policies, over which we have no control.

We recommend that you read the respective privacy policies of these services before using them. bz77 is not responsible for the data practices of third parties.

bz77 may update this Privacy Policy from time to time. When changes are made, we will take the following steps:

• The updated date will be noted on this page.
• For significant changes, users will be notified by email or through the platform.
• Continued use of our services after changes have been made will be considered as acceptance of the new policy.

We recommend that you review this page regularly.

For any questions, concerns, or complaints regarding this Privacy Policy, please contact us:

• Email: [email protected]
• General enquiries: [email protected]
• Live Chat: Contact us in Bengali through the website's 24/7 support chat

We will try to respond to your message as quickly as possible. Data protection complaints will be forwarded to our specialist team.